Terms and Conditions

Last updated: October 2025

1. Who We Are

We are Fitness by Flo Ltd, a limited company registered in the United Kingdom and can be contacted at: info@fitnessbyflo.com. Fitness by Flo Ltd (“we”) provide personalised fitness coaching, including training programmes and nutrition guidance (macros/calories), delivered via the My PT Hub app, progress tracking and weekly progress check ins.

2. Acceptance of Terms

By purchasing or using our services, you agree to these Terms and Conditions.
If you do not agree, please do not sign up or use our services.

2A. Eligibility

Fitness by Flo services are intended for adults aged 18 and over.
By signing up or purchasing any service, you confirm that you are at least 18 years old.
If you are under 18, you must not purchase or participate in Fitness by Flo programmes.

3. Our Services

Our services include:

Personalised training plans tailored to your goals and experience.
Guidance on calorie and macronutrient targets.
Ongoing support through the My PT Hub app.

Access to your plan begins once payment has been received and your programme is uploaded to My PT Hub.
All training and nutrition guidance is for general fitness and educational purposes only.

4. Health Disclaimer

I am not a medical professional, doctor, or dietitian. The information provided is not medical advice and should not replace professional medical care.
You must consult your GP or healthcare provider before starting any new fitness or nutrition programme, especially if you have any pre-existing medical conditions, injuries, or dietary concerns.

You participate in all workouts, exercises, and nutrition plans at your own risk. Stop immediately and seek medical help if you experience pain, dizziness, shortness of breath, or discomfort.

5. Payments

All payments are processed securely through Stripe.
Payment terms (one-off or recurring) will be clearly stated at checkout.
Access to coaching will begin once payment is confirmed.

Payments are non-refundable once the programme has been delivered or accessed via My PT Hub. Exceptions may apply only in cases where Fitness by Flo cannot deliver the agreed service.

6. Using the My PT Hub App

You are responsible for maintaining the confidentiality of your MyPT Hub login details and for ensuring that your account is used only by you.
Any misuse of the platform, including sharing your programme with others, may result in termination of your access without refund.

Please ensure your device is compatible with the MyPT Hub app and that you have a stable internet connection.

7. Your Responsibilities

To provide you with a safe and effective plan, you must:

Complete all intake forms honestly and accurately.
Disclose any medical conditions, injuries, allergies, or intolerances.
Follow the guidance and instructions provided responsibly.

Failure to provide accurate information may affect your results and safety.

8. Risk and Liability

All exercise carries inherent risks. By participating, you acknowledge that Fitness by Flo is not liable for any injury, illness, or loss resulting from your participation in training or nutrition programmes.

To the maximum extent permitted by law, Fitness by Flo’s total liability for any claim shall not exceed the total amount paid for the services within the 3 months prior to the claim.

9. Cancellations and Termination

You may cancel ongoing coaching by providing at least 14 days’ notice via email before your next billing date.
If you cancel early, no partial refunds will be issued for the current billing period.

Fitness by Flo reserves the right to terminate your access if you breach these terms (e.g. non-payment, misuse, or inappropriate behaviour).

10. Privacy

Your personal information will only be used to deliver your coaching services and communicate with you.
All data is stored securely and processed in line with GDPR requirements.
MyPT Hub and Stripe have their own privacy and security policies — please review them separately.

11. Intellectual Property

All training plans, materials, and resources provided by Fitness by Flo remain the property of Fitness by Flo.
You may use them for personal use only and may not copy, distribute, or resell any materials without written consent.

12. Changes to Services or Terms

We may update our services or these Terms from time to time. If significant changes occur, you will be notified in advance via email.

13. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes will be handled in the courts of England and Wales.